Our end-to-end no-code AI platform for powerful text analytics.
Advanced Text Analytics
Given that 80% of business information is mostly unstructured textual data, this form of intelligent automation has become crucial for the modern enterprise to attract, engage and satisfy customers while staying ahead of the competition.
What We Offer
01.
Customer Conversation Analytics
Customer communication data can be digested at scale and analysed to find data-driven insights for customer service teams to outperform their KPIs.
02.
Automate Ticket Routing, Prioritization & Tagging
Automate and prioritize ticket routing to the appropriate representative based on the customer, problem and urgency of the ticket contents.
03.
Financial Trading
Intent recognition and Spoken Language Understanding services for detecting user intents (e.g. “buy”, “sell”, etc) from short utterances can help to guide traders in deciding what to trade, how much and how quickly.
04.
Lead Generation
Person tweets that they are interested in a certain product or service, text analytics can discover this & feed this info to a sales rep who can then pursue this prospect and convert them into a customer.
05.
Recruitment
Mining news and blog articles, forum postings and other sources could help to evaluate potential hires.
06.
Review Sites
Text Analysis can be used here to build tools that can summarize multiple properties in 2–3 word phrases. Understanding CX based on factors valuable to improve products, and services.
Take data-driven decisions real fast
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